PRIVACY POLICY

 

This Privacy Policy describes how Edloe Home LLC (doing business as Edloe Home and Albany Park, and referred to herein as “ Edloe Home ,” “ we ,” or “ us ”) collects, uses, and discloses information about you. This Privacy Policy applies to information we collect when you access or use our websites and other online products and services that link to this Privacy Policy (collectively, our “ Services ”), or when you otherwise interact with us, such as through our customer support channels or on social media pages. We may provide different or additional notices of our privacy practices with respect to other personal information collection practices not within the scope of this Privacy Policy, in which case this Privacy Policy will not apply.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We may also provide you with additional notice (such as by adding a statement to the Services or sending you a notification), such as in connection with making material changes to this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you sign up to receive communications from us, contact us for customer support or other inquiries, communicate with us via third-party platforms, and during the check-out process when purchasing products on our websites. The types of information about you that we collect include your email address, name, company name, address, phone number, and any other information you choose to provide. Additionally, if you make a purchase, we work with third-party payment processors to collect and process your payment information.

Information We Collect Automatically

We automatically collect certain information about your interactions with us or our Services, including:

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
  • Chat: If you use our chat feature, you will provide your name, email address, and any information you chose to provide in your message. Our chat feature is provided by Freshworks. Freshworks may collect, record, and store the information you provide in the chat. Please review Freshwork’s privacy policy here.
  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, internet protocol (“IP”) address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Information Collected by Cookies and Similar Tracking Technologies: We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from advertising networks, data analytics providers, operating systems and platforms, mailing list providers, social networks, and other advertising partners. This information includes your contact information and usage data collected through cookies and other trackers described in the Advertising and Analytics section below.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

USE OF INFORMATION

We use the information we collect to process transactions on our websites, for advertising and marketing, and to generally provide our Services. We also use the information we collect to:

  • Provide, maintain, improve, and develop new products and services, including to debug and repair errors in our Services;
  • Personalize your experience with us;
  • Send you technical notices, security alerts, support messages and other transactional or relationship messages;
  • Communicate with you about products, services, and events offered by Edloe Home and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our products and services;
  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Edloe Home and others;
  • Comply with our legal and financial obligations;
  • Create de-identified, anonymized or aggregated information; and
  • Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

We share personal information in the following circumstances or as otherwise described in this policy:

  • We share personal information with vendors that access personal information to perform work for us, such as companies that assist us with web hosting, communications, data platform and storage, shipping and delivery, repair and assembly services, payment processing, fraud prevention, customer service, and marketing and advertising.
  • If you provide a product review or otherwise share content on our Services, we share this information publicly/with other users of our Services.
  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Edloe Home, our users, the public, or others.
  • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Personal information may be shared between and among Edloe Home and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
  • We share personal information with your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS

We engage others to provide analytics services and serve advertisements across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Edloe Home and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices .

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook, Instagram, Pinterest, TikTok, and YouTube). As part of these ad campaigns, we or the third-party platforms may convert information about you into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

CHILDREN

This website is not intended for or directed at children under the age of 13. In addition, we do not knowingly collect personal information from children under the age of 13. Only adults 18 years or older are permitted to access this website, use our Services and provide their personal information to us.

HOW WE RESPOND TO DO NOT TRACK SIGNALS

This website does not currently support certain browser settings or otherwise respond to Do Not Track requests. We will, however, treat Global Privacy Control browser signals as opt-out of sale requests under California law. You can learn more about enabling Global Privacy Control opt-out of sale signals on your browser here .

YOUR CHOICES

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving text messages or promotional emails from Edloe Home by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

If we receive your request from an authorized agent and they do not provide a valid power of attorney, we may ask the authorized agent to provide proof that you gave the agent signed permission to submit the request to exercise rights on your behalf. In the absence of a valid power of attorney, we may also require you to verify your own identity directly with us or confirm to us that you otherwise provided the authorized agent permission to submit the request. If you are an authorized agent seeking to make a request, please email us at contact@edloehome.com.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at contact@edloefinch.com.